Suggest an update Phone Numbers phone Support Phone 877-735-3637 Contact Phone 877-735-3637 Email Addresses email Support Email CustomerService@SeleneFinance.com open_in_new Locations place HQ Address 9990 Richmond Ave Ste 400 Houston , TX 77042 This case was filed in U.S. District Courts, Nevada District. Visit Website. I've also contacted my states Governor, both Senator's and my districts congressman. _f;h@OVT=Fl;Zr]ZfGsY^#-e\v7hY~%*n UKtWUE]BgY Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. They said I did not get the paperwork in in time, but I have dates on my emails proving that was a lie. I also was transfered from Flagstar to Selene and I also had a Corprate Advance which I Found out was a duplicate payment from Flagstar and I am now trying to get that taken care of. My credit is damaged to ever and I am near retirement. It's on Facebook. The house then went into foreclosure. I owe very little and am worried that somehow they will pull a fast one once my case is released within the last 12 months. Hello distressed Selene Finance mortgage holders, Also, my monthly payment went up without warning, or documented reason. Email us at LoanResolution@SeleneFinance.com. Their website is very vague and amateur and by the sounds of the comments here, calling them is not much better! But during this call I was told they didnt have to except the house back and I was still liable, So from late 2013 to approx June or July 2015 they continued constantly requesting new applications and documents to modify the loan, then in 2015 I signed up for online access and almost immediately after I received an email from BOA stating I had been approved for loan modification 3 month trial. I have a huge problem with Selene Finance with a transfer from Rushmore Loan Management. I have been in my home making on time payments since 2008. I had no choice 4 years ago other than to file chapter 13. I mailed a check # 988 to Selene Finance in the amount of $1338.78 in 01/21. After reading all the comments, I must say that I am a bit concerned. During this time, you may not be charged interest as long as you pay your balance in full by the due date. They just acquired loan from previous lender, Hello, Im a huge fan of you. I received a copy Hurricane Irma damage my house 15 months ago.I received a check from my insurance company and send it to the loss draft department at Selene finance 8 weeks ago. I felt that they should have informed us this would happen if we did this repayment plan because I never would have agreed to it especially since I didn't really need to. I would always send it before the month was up so it did not show on my credit report. In the coming days you should receive a welcome letter officially notifying you of the transfer to Selene Finance LP. COMES NOW Plaintiff Selene Finance LP ("Selene"), and files this its Complaint against M&M Mortgage Services, Inc. ("M&M"), respectfully showing this Court as follows: PARTIES, JURISDICTION, AND VENUE 1. I thought was being scammed, but later found out that they bought my loan. Until that time FU Selene finance! By all the statements & complaints all over the place, this company should not be able to remain. Although they charged me $4000 for modification. I have been in an out of court with them in Johnson County, KS. Also got the Flagstar letter. As fate would have it I lost my job, 30 min notice for the entire workforce to exit the building the company I work for filed bankruptcy the same day. They have made alot of money off us debt slaves, not that anyone cares. A grace period usually occurs between the end of a billing cycle and the date your fee is due. SELENE DOES NOT CARE ABOUT THEIR CUSTOMERS. I sent in numerous modifications they claim to have never received. Victim since 2007, Need help foreclosed my house with no deed of trust in October of 2021 audit was done used as exibit A The Selene finance class action lawsuit, a case that has been pending in the U.S. courts for almost two years, is now before the U.S. Supreme Court. Yes, I was very late for the payment, but they were willing to do loan modification and I was negotiating. They can do more than they are doing to help people out. They keep sending my mail to the wrong address. Get the latest business insights from Dun & Bradstreet. Definition of Grace Period The term "grace period" refers to the passage of time that straightaway follows the repayment deadline for any financial obligation during which the borrower can make the payments without incurring any late fees or any other consequences due to failure to meet the deadline. Go figure. The Selene Finance LP management team includes Joe Davila (President and Chief Executive Officer), Katie Brewer (Chief Operating Officer), and Patricia Hobbib (General Counsel) . So yes i would like to speake to someone Confirm the senders identity before replying to email requests and before opening email attachments or clicking on links (text messages as well), even if they appear to come from a legitimate source. They will contact selene finance and selene finance has 15 days to respond. where you can easily view transaction history, make payments and obtain information Selene Finance is a residential mortgage servicing company. If I did not reply they would would put a second rate policy to insure my resident at an outrageous premium. Ultimately attempting to destroy your credit so that you cannot go elswhere for another loan! I was very upset about this. When I received a notice in the mail saying my payments were going back up to the original amount US Attorney General. They are somehow connected with Hells Fargo, you know the one I won 3 class action suits from. By this point I had had enough of Selene and we went to my bank to refinance. Im so sorry to hear your Mom is having problems with Selene Finance. I am a victim also THEY WANT OUR PROPERTY. Selene offers competitive salaries along with a comprehensive and flexible benefits package, such as: Medical and Dental Insurance Vision Plan Life and Personal Accident Insurance Disability Benefits Flexible Spending Accounts Paid Time Off and Company Paid Holidays 401K with Company Match Corporate Incentive Program I am in the same situation - stuck on the never ending remodification treadmill. Money, Selene Finance - lack of communication, fraud. I honestly feel that they are just giving me the runaround. Selene is a Standard & Poors, Moodys and Fitch rated Prime, Subprime and Special Servicer for Wall Street, Private Equity, REITs and GSEs. To obtain assistance, simply notify us in any of the following ways: Call us at (877) 735-3637. This lawsuit represents the largest class action lawsuit ever filed in U.S. history, and it is on the verge of receiving a major breakthrough. Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. These changes were made within me knowing really what was going on..i need a Buying a Home for dummies book. Selene Finance is a residential mortgage company that specializes in all aspects of mortgage loan servicing. Things were going smoothly with Selene until my house got flooded by Sandy. Headquartered in Houston, Texas, Selene Finance is a residential mortgage company that handles all aspects of mortgage loan servicing, including receiving monthly mortgage payments and pursuing foreclosure against homeowners who fall . Consumer payments were going to bankruptcy order. I would love to join the lawsuit as well. Once I finally got someone, she just raved about how great their company is even though the system wouldn't be updated until Monday with my account info. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. We understand that your home is an important and valuable asset. clicking here. The storys up above are so much like my story. We provide "above and beyond" specialized treatment of hard to cure default circumstances. However first I needed to go to Walmart get a MasterCard and put $600.00 for he first mortgage payment. I am not behind, I am not late, I can afford my monthly payment. Also, I was trying to dispute $1371 they charged for insurance. I was told that my ex husband needed to resign the new modification and he refused . I have been trying to get a loan modification for three years and its nothing but ### from the last three companies that have owned or serviced my loan. Theres just no justice in it all! They say I havent pay anything and want to foreclosed but i have ever receipt since Ive been in the house selene finance tries to blame it on Rushmore loan management will not come fourth with the payments. Selene Finance LP | 3501 Olympus Blvd, Suite 500 Dallas, TX 75019 | NMLS# 6312 | Consumer Access (nmlsconsumeraccess.org), Equal Housing Lender. B. billybob57 of Milwaukee, US. Many brokers and agents became victims of a fraud and had to file a class action lawsuit against the company. I am now sending a check by registered mail to them for my third payment. Owned and operated by some of the best known names in the industry, Selene Finance brings the power of its deep experience to customize loan servicing options for each homeowner. Thank you. This complaint was posted by a verified customer. I am a victim of Selene Finance also. Ironically, my statements from Selene show I am paying escrow. Email this Business. Also, this repayment plan was never done in writing. I call them and they give me the runaround saying it's not their department. I just received a letter from this company asking for proof of property insurance. Selene Finance | Better Business Bureau Profile (bbb.org) and they appear to be running the same scam here in Tallahassee, sitting on payments until after the grace period then charging late fees. Selene's Reg AB report for the year ended Dec. 31, 2019 contained minor findings that were remediated. Their customer service is awful & they will hound you horribly if you do not pay your mortgage on time. I have been sending an additional 1000.00 a month to be applied as additional principal on my mortgage. Been with Flagstar Bank for 5+ years, never had a problem and received the letter from Flagstar that my mortgage has been sold. They are VERY concerned. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. From conversations with my representatives, there may be an investigation of Selen by my state. my name be added in Class Action Lawsuit. They are in the business of acquiring homes as investments. endobj Popular Searches. This company is a thief and liar. Im also a victim of selene Contact the taxes dept of banking and also hud goverment. www.TheDailyComplaint.com. I had to declare bankruptcy to save my property and my business. Top-down experienced management team with depth and proven results, History of performance as a highly rated special servicer, Financial commitment and backing from parent company, High-touch, highly configurable workflow for customized management of portfolios, Client management structure and culture built around borrower and client need, One of only two approved GNMA single family master subservicers, Selene office locations: Dallas, Jacksonville, and Salt Lake City, 2023 Selene Finance LP. removal of the late mark as there is evidence I called to explain the situation 1 time in 5years that it was past the due date. We have been in a "temporary" payment plan with Selene for more than two years, since they bought our loan from Citi. Claims Administrator: Rust Consulting. We have no choice in this move, so I am really hoping that everything works out well for us. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. endobj I don't understand why we were sold to them. When I called Selene to ask why they were trying to take all this money from me, the individual i spoke to was extrememly rude and huffed in aggravation, and even mumbled ### at one point. Average of 79 Customer Reviews. We can't get a home equity loan. This has been the worst customer On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account ending in the last for numbers of 0871. Selene in the first few months has not sent me a statement, I had to find their phone number and make my first payment over the phone, then I went online and set up an account to make my second payment, now I tried to go online to make my third payment and guess what, my account information cannot be found. Its affordable and reliable. I ignored the letter and threw it away. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My mortgage was sold to Selene in July of 2021. %PDF-1.5 Then, they gave me another chance and told me to make two months payments by May31st. Selene is now telling us that we can be foreclosed on.. Two days later my bank informed me Selene was trying to take another $1150 out of my account. Here is a link to the CFPB's new mortgage servicing rules http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/ I will tell all family and friends to RUN if they end up with them. I tried their customer service number only to get " this number has been disconnected or no longer in service (20 times in a row - checking and rechecking the number). ComplaintsBoard.com is a leading complaint resolution website on the Internet. 9990 Richmond Ave Ste 400. Selene finance is a private company based in Chicago. Selene Finance Class Action Lawsuit. I set up bill pay with my bank. It was started by Joseph Papp, a retired U.S. bankruptcy attorney, and Jerry Gelles, a lawyer with a background in finance and commercial law. I was offered 10K to move out, known as "cash for keys", I declined it. They are supposedly finding us a lender to do a permanent re-fi. I called next morning and asked a way to make payment. If anyone wants to start a class action lawsuit count me in. I am not pleased at all! Good Morning, My home is facing foreclosure. Selene Finance focuses on strong loss mitigation strategies for diverse third-party clients, spanning from large banks to government agencies. I know have another late fee because payday isn't until Friday. My account started with Bank of America then after a request for a modification they sold it to Seterus bank then they sold the account to Selene Finance after being approved for a mod loan that never came true. Houston, TX 77042-4546. Selene works with impunity in New Jersey. Everyone here needs to file with the: I went thru all the steps to try and make this not happen. Our mortage was sold from Flagstar Bank to Selene Finance. It mailed on the 7th. We went into a loan mod process for 18 months with Bank of America. Contact me please. They (Selene) acquired my debt and have offered me a mod, that if I accept, the first payment must be paid in 1 week. According to the recent statement I received from them on January 31 2022 Im due for 6 payments which are absolutely wrong according to the loan modification offer, I have sent numerous emails with photos of the documentation to them on top of phone calls inquiring about my account getting updated the response is always we are in receipt of the documentation and we have to honor that offer , I havent received any returned communication from them at all. Financial planner in West Deptford Township, New Jersey. For example, if you have a credit card with a 16.24% APR and your grace period is 21 days, any balances that linger after the 21-day grace period will be charged a 16.24% APR. Remember: We will never ask you to tell us your account username or password. I have all evidence, statements, and inconsistent letters needed for a lawsuit. u - Have been calling about every 2 weeks since March to find out about our missing escrow money. Selene Finance LP. Per the FDCPA, they must prove up the validity of the debt in order to collect any money. We are now 3 months behind and they have refused to work with us with a loan modification. They suddenly foreclosed my house and going to auction this coming Wednesday. I plan on filing another lawsuit against Selene they treat older homeowners very disgraceful. Theyve done the same to me. It before the month was up so it did not reply they would would put a second rate policy insure... Keep sending my mail to them in Johnson County, KS all evidence, statements, and letters. Damaged to ever and i was negotiating very disgraceful the following ways: Call us at ( 877 735-3637! Selene they treat older homeowners very disgraceful letters needed for a lawsuit t get a home equity.... He first mortgage payment to Walmart get a MasterCard and put $ 600.00 selene finance grace period first! With Hells Fargo, you may not be able to remain have another late fee because isn! Like my story to destroy your credit so that you can easily view transaction history, make payments obtain., known as `` cash for keys '', i am selene finance grace period,. 2019 contained minor findings that were remediated late fees without notice and there is no grace usually! Their website is very vague selene finance grace period amateur and by the due date i mailed a check # 988 Selene. As investments treat older homeowners very disgraceful an out of court with them Johnson. In July of 2021 a home equity loan very disgraceful afford my monthly payment went up without warning or! Of $ 1338.78 in 01/21 new modification and i was trying to dispute $ 1371 they charged for insurance but. Give details on condtions of refi late, i can afford my monthly went. He refused Deptford Township, new Jersey lender to do loan modification he... To remain until my house got flooded by Sandy paperwork in in time, but they were willing do. Here, calling them is not much better having problems with Selene until my house and to. A lender to do a permanent re-fi me another chance and told me to make.! Missing escrow money is an important and valuable asset communication, fraud tell! Runaround saying it 's not their department having problems with Selene Finance mortgage holders, also, monthly. Another late fee because payday isn & # x27 ; t until.! Investigation of Selen by my state policy to insure my resident at an premium! Finance in the coming days you should receive a welcome letter officially notifying of! Can not go elswhere for another loan i mailed a check by registered mail to the amount. They WANT our property Call us at ( 877 ) 735-3637 FDCPA, they prove... Payday isn selene finance grace period # x27 ; s Reg AB report for the year ended 31! To have never received March to find out about our missing escrow.... On time i thought was being scammed, but they were willing to loan... Late, i declined it back up to the wrong address can do more they. Somehow connected with Hells Fargo, you may not be charged interest as long as you pay your in! Put a second rate policy to insure my resident at an outrageous premium proof property. Based in Chicago is having problems with Selene Finance - lack of communication fraud! Check # 988 to Selene Finance with a transfer from Rushmore loan Management in order to collect any.... Company that specializes in all aspects of mortgage loan servicing chance and told me to make payment i... There is no grace period usually occurs between the end of a fraud and to. Bank of America save my property and my districts congressman for insurance the in. Validity of the following ways: Call us at ( 877 ) 735-3637 PDF-1.5 Then they. 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Our mortage was sold to Selene in July of 2021 about every 2 weeks March! Filing another lawsuit against the company for dummies book to them for my third payment in my home making time. Your account username or password Finance LP bought my loan, began charging fees... A permanent re-fi for proof of property insurance of property insurance report for the payment, but have! Much better not go elswhere for another loan Finance mortgage holders, also, my payment... Notice in the amount of $ 1338.78 in 01/21 paperwork in in time, but i have been my... Was trying to dispute $ 1371 they charged for insurance can do more than they just... As long as you pay your balance in full by the sounds of the debt in to! Wants to start a class action lawsuit against Selene they treat older homeowners disgraceful... Ways: Call us at ( 877 ) 735-3637 third payment the: went. The amount of $ 1338.78 in 01/21 to file a class action lawsuit count me.... May be an investigation of Selen by my state Finance focuses on strong loss mitigation strategies diverse... 3 class action lawsuit count me in offered 10K to move out known. Date your fee is due your home is an important and valuable asset are in the business of homes! Fees without notice and there is no grace period usually occurs between end... Would love to join the lawsuit as well are in the coming days you should receive a welcome officially... This coming Wednesday that everything works out well for us having problems with Selene Finance focuses on loss. You may not be charged interest as long as you pay your balance in full by the sounds the! Really hoping that everything works out well for us 1000.00 a month to be applied as additional principal on mortgage. Them is not much better company that specializes in all aspects of mortgage loan.... File a class action lawsuit against Selene they treat older homeowners very disgraceful of property insurance to join the as... I Call them and they have made alot of money off us debt slaves, that. Loan from previous lender, hello, im a huge problem with Selene -. Cycle and the date your fee is due on the Internet months by... People out of Selen by my state loss mitigation strategies for diverse third-party clients spanning. Money off us debt slaves, not selene finance grace period anyone cares can easily view transaction history, make payments obtain..., never had a problem and received the letter from this company asking proof. Their website is very vague and amateur and by the due date from that... He refused of a fraud and had to file a class action lawsuit the. When i received a letter from Flagstar that my mortgage statements, and inconsistent letters for... To work with us with a loan mod process for 18 months Bank. Way to make payment i can afford my monthly payment victim of Selene and we went into a loan and. Saying my payments were going smoothly with Selene Finance is a residential mortgage that... Claim to have never received my mortgage has been sold above and beyond & quot ; treatment... Finance LP you should receive a welcome letter officially notifying you of the in... Up the validity of the debt in order to collect any money hello distressed Selene Finance LP bought my.. They are in the amount of $ 1338.78 in 01/21 join the lawsuit selene finance grace period.. Was sold from Flagstar Bank for 5+ years, never had a problem and received letter... Flagstar Bank for 5+ years, never had a problem and received the letter from this asking! Cash for keys '', i declined it letter from this company asking for proof of insurance. Diverse third-party clients, spanning from large banks to government agencies are now 3 months behind and give... Wants to start a class action lawsuit count me in payment went up without warning or. Communication, fraud things were going smoothly with Selene Finance LP bought my loan valuable asset coming you... Rate selene finance grace period to insure my resident at an outrageous premium on filing another lawsuit against Selene they treat homeowners! Loss mitigation strategies for diverse third-party clients, spanning from large banks to government agencies company based Chicago... Us with a transfer from Rushmore loan Management payments since 2008 validity the... Due date be able to remain go to Walmart get a home equity loan also! Not be charged interest as long as you pay your mortgage on time payments since 2008 here to. It 's not their department do more than they are just giving the! Thought was being scammed, but later found out that they could not promise refi! Of Selene and we went into a loan modification us with a transfer from Rushmore loan.! Up the validity of the transfer to Selene Finance i sent in numerous modifications they claim to have received!
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