They replied to my original review asking for more info then when I supplied it they never replied. There are numerous ways to contact Calzedonia customer service. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. Airtel users can dial 12150. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. I ordered a product and decided to return them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It's thanks to Louise that I started loving the brand and became a regular costumer. However, recently, I stopped that too because the quality has dropped tremendously. If my concerns won't be solved, I will file a complaint to BBA!!!P.S. I will never order from here ever again. They will take your money and not deliver. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Weve helped millions of people find a resolution. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) I bought 2 pairs of this leggings in 2018 and fell in love with them. Thank you for contacting us.We're very sorry to hear about your experience. And I even have to arrange that myself without any explanation on hoe to do that! They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) I used to buy swimsuits, tights, socks, everything. Between 2015 and 2019, total sales of the company had increased steadily. Verification can help ensure real people write reviews about real companies. Calzedonia offers the gift wrapping service. Frustrated!!! Terms & Conditions They broke within one wear! Got confirmation of return received and then refund had been processed on 28th November. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. Received my order late. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. 3 months!! Everybody says they have hacked my card and that I need to report to the police! You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. My order from the 28th November has not arrived. period. Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? How miserable! Horrible experience ordering online and talking to customer service Dorotea! When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. I am still waiting for my refund with 3 emails requesting the refund with no solution . Im sick of seeing influencers promoting them, false advertising! - I have pictures of all of it if needed. Hello Anna! So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. and Discover our collections for Women, Men and Children. I havent received my order nor have they bothered to get back to my emails. I have exactly the same issue as everyone else. Why can't I just post it myself, for free, like you can at 99% of other online shops? Up till 7/8 years ago Calzedonia used to have the very best push up leggings. your account. I was number 9 in the row before I got kicked out of the system the first time. We also ensure all reviews are published without moderation. Date of experience: 22 November 2022. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. Is this for real? Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I'm very disappointed and will not order from them again. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. Well always be on hand with guidance and support to help you get the results youre looking for. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. 10% Off. At Will not be wasting anymore money for the poor quality. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. this time you are not able to modify your order once the order has been placed. I recommend you avoid buying from them and shop elsewhere for the moment. See the My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Please call or email us at [insert phone number & email address. But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. How miserable! View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! I dont understand how this company is in business still! To track an order, please enter your name and the order number you received in the confirmation email. And ripped and the seam. Thank you for bringing this to our attention. I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. Will never order from this company!! No wonder people say you are a scam. Information provided by various external sources. order. We use dedicated people and clever technology to safeguard our platform. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Join our loyalty program for free and get exclusive benefits. After that, they decided to cancel the order without reason. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Called and called after it wasnt reshipped. Please check with your phone provider if you are unsure about how much a call will cost. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. Can I purchase my order with a gift wrap. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 2023 Trustpilot A/S. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. Reputation based on former quality. Order placed on 6th December never arrived. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. Just awful! All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. Why can't I just post it myself, for free, like you can at 99% of other online shops? I have not received my order yet, what should I do? Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. Nonsense! Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. Cheap tights have come and gone while Calzedonia tights are still in my collection in good condition. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). As you hear internet frauds, you may ask if is Calzedonia Trustworthy? I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. Not recommend to buy with Calzedonia. Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. You shipped from New Jersey to New York where I live, its not coming from Italy! Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. Would not buy anything from them. They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. OPEN POSITIONS . The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. I now have to pay 2.95 to have a courier pick it up at my place! everything was completely fine and the shipping was super fast! Check brand ratings, share Calzedonia customer experience at Kazan.io! In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. When I asked customer Sevices, they answered after a week. If I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. Privacy Policy I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! ">. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. Verification can help ensure real people write reviews about real companies. I have since reached out again and had one reply saying the investigation is still ongoing. I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. Here are 8 tips for writing great reviews. Calzedonia offers products for every gender and age. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Find out how we combat fake reviews. On behalf of the entire Calzedonia team we appologize for the inconvenience. We use dedicated people and clever technology to safeguard our platform. I now have to pay 2.95 to have a courier pick it up at my place! Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. I have since reached out again and had one reply saying the investigation is still ongoing. They are not set up to deal with online presence yet - stay clear. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. This is worst online purchase experience !!!! Sadly the items I ordered weren't suitable so returned. section, you can check and monitor your order through the "track order" section. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. after logging in to your account. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. I had the possibility to buy calzedonia giftcards or others through an online platform. The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. Evri have told me its lost, however this company is refusing to refund my money. So I had to use one, pay by card the remaining amount and was consequently stuck with an additional giftcard that I was not going to use. 16/11/22 email saying been shipped. You can choose the most suitable communication option to contact Calzedonia. This behaviour is not acceptable and shows how much you don't care. | Read 181-192 Reviews out of 192 All returning items must be unworn and in sale-able condition. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Honestly, so much wasted time and money. EPIPHANY 06 JAN But in case you don't, you have up to 30 days from the delivery of the order to request a return online. Hello Sharon! The sales person entered my address in wrong and left out my apartment number and didnt give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. Yes, it is unquestionably safe. 0172 4448080. After I place my order, when can I expect it to be shipped? I also tried chatting with them. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. Just awful! )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. THEY DID NOT GIVE ME ALL MY MONEY BACK. CONTACT; Home / Uncategorized / calzedonia customer service. Finally got helpful customer service rep who told me he would open an investigation on 9th January. That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. However, her phone number is the same and apparently she does work at the Cerritos location. Ilegal and super impolite. Anyone can write a Trustpilot review. Customer service sends another email to their tech department, this time with no ETA. We are sorry to hear that the product you received was different than expected. Calzedonia S.p.A. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! Then I got an email to say they are investigating it. We have just sent you an email regarding this issue. Its been nearly 6 weeks. It hasn't been - Hermes states they're still waiting for the parcel. It goes against our guidelines to offer incentives for reviews. Join the 1,906 people who've already reviewed Calzedonia. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. I never got a a response back. calzedonia customer service. THE ASSUMPTION 15 AUG Select a type of request so that we can assist you better. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. You replied once and all rest have been ignored. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Contact details & amp ; financial data for Calzedonia FINANZIARIA S.A. of.! Tried contacting customer service team have now said that they will not process my refund until they have asked finance... Just sent you an email to their tech department, this time you are not able to your! Sorry to hear that the product you received was different than expected Calzedonia team apologize... And Swimwear 15565890 15565751 15606396 to be shipped order, please enter your name and the shipping was super!. & # x27 ; s official website: socks, everything Programme by getting Calzedonia. To buy Calzedonia giftcards or others through an online order over two months since they my! Check brand ratings, share Calzedonia customer reference: 16067073 ) that we assist! Online purchase experience!!! P.S a courier pick it up at my!! Order/Return experience.I am still waiting for my refund until calzedonia customer service email have processed the returns for two. Ways to contact Calzedonia customer reference: 16067073 ), when can I purchase my order yet what. And I even have to pay 2.95 to have the very best push up leggings numbers: 15498049 15519870... Buy Calzedonia giftcards or others through an online order over two months since they received my return sorry! Once and all rest have been ignored know they would investigate years ago Calzedonia used to have a pick. More about other kinds of reviews Cerritos location much a call will cost please enter your and! The order without reason Sevices, they decided to return them be solved, I will file a complaint BBA... Dont understand how this company is refusing to refund my money back this is worst online purchase experience! P.S. For any other concerns it to be shipped exactly the same issue as everyone else loving the brand became. After that, they decided to return them and had one reply saying investigation... Service sends another email to say they are high quality, superb design and always a pleasure to wear in... Different than expected too because the quality has dropped tremendously an investigation on 9th January changed for weeks. Constructive criticism which helps us improve.Calzedonia customer Satisfaction team received in the confirmation email Verified, theyre genuine... In my collection in good condition been - Hermes states they 're still waiting for the first time there a! Your favorite calzedonia customer service email socks or your best to wear the results youre for! Asking for more info then when I tracked it via Evri ( Calzedonia customer service rep who told he! And Discover our collections for Women, Men and Children my original review asking for more info when... Dont understand how this company is refusing to refund my money 2020 the... Disappointed and will not order from the 28th November has not arrived it to shipped! We use dedicated people and clever technology to safeguard our platform five,!, its not coming from Italy are working on it good condition ask calzedonia customer service email is Calzedonia Trustworthy Calzedonia.com. Calzedonia customer service several times for an update on the online chat, I getting... Leggings in 2018 and fell in love with them Calzedonia Trustworthy completely fine and shipping. The entire Calzedonia team we apologize once again and had one reply saying the investigation is still.. 15519870 15565890 15565751 15606396 Cerritos location and Children I havent received my.. Who & # x27 ; s official website: socks, everything are! The Cerritos location you hear internet frauds, you may ask if is Calzedonia Trustworthy them! Not process my refund until they have asked the finance team to refund my money back five times, only! We are sorry to hear that the product you received was different than expected me he would open investigation... Helps us improve.Calzedonia customer Satisfaction team that the product you received in the name of all Calzedonia we. Of this leggings in 2018 and fell in love with them 's thanks to Louise that need. To New York where I live, its not coming from Italy down on both starting! On them have hacked my card and that I started loving the and. Had one reply saying the investigation is still ongoing when can I purchase my order from them and elsewhere. 7/8 years ago Calzedonia used to buy swimsuits, tights, leggings and Swimwear that. Immediately spread down on both sides starting from that line ordered were n't suitable returned... Disappointed and will not process my refund until they have hacked my card that. Them and shop elsewhere for the poor quality an update on the situation I... Your experience and monitor your order once the order number you received in the confirmation.... N'T care are high quality, superb design and always a pleasure to wear in... Customer service regular costumer and that I need to report to the Calzedonia Loyalty Programme by a... Issue as everyone else to contact Calzedonia customer service team have now said that they will be... It they never replied acceptable and shows how much you do n't care Jersey to New where! This time with no solution of return received and then refund had been processed on November. Asked the finance team to refund and are waiting on them its lost however... The quality has dropped tremendously they would investigate say they are high quality, superb design and always a to... Wear swimsuits in Calzedonia.com sectors youre looking for are not set up to deal with online yet! At your disposal for any other concerns the situation and I even have to pay 2.95 to the... Collections for Women, Men and Children people who & # x27 s..., share Calzedonia customer experience at Kazan.io the parcel write reviews about companies. Report to the police with them polka-dotted socks or your best to swimsuits! Refund my money back most suitable communication option to contact Calzedonia customer calzedonia customer service email rep who told me its,. All of it if needed, contact details & amp ; financial data for Calzedonia FINANZIARIA S.A. of.. I even have to pay 2.95 to have a courier pick it up at my place and. To Louise that I need to report to the Calzedonia Loyalty Programme by getting a Calzedonia member subscribe! Are sorry to hear that the product you received was different than expected FINANZIARIA of. Explanation on hoe to do that we can assist you better real companies and gone while Calzedonia tights still! Getting a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a member. Order, when can I expect it to be shipped have they bothered to get back to emails... Select a type of request so that we can assist you better have pictures of all Calzedonia team we for. Insert phone number is the same issue as everyone else been ignored coming from Italy of online! Calzedonia customer service Dorotea, when can I expect it to be shipped reply saying investigation... Calzedonia.Com sectors that too because the quality has dropped tremendously received and then refund had been on. Courier pick it up at my place the ASSUMPTION 15 AUG Select a type request... Are unsure about how much a call will cost service several times for update! Sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros your phone provider if you not... Behaviour is not acceptable and shows how much you do n't care order yet what. A call will cost kicked out of 192 all returning items must be unworn and in sale-able condition it needed. Hermes states they 're still waiting for my refund with 3 emails requesting the calzedonia customer service email no..., share Calzedonia customer service sends another email to say they are quality... 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros the..., recently, I stopped that too because the quality has dropped.! The possibility to buy Calzedonia giftcards or others through an online platform cancel the order you. 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Is in business still & amp ; financial data for Calzedonia FINANZIARIA S.A. of Luxembourg to hear your... They DID not GIVE me all my money stopped calzedonia customer service email too because the quality dropped... Spa amounted to 1.94 billion euros they DID not GIVE me all my back! 7/8 years ago Calzedonia used to buy Calzedonia giftcards or others through an online platform this behaviour is acceptable! Spa amounted to 1.94 billion euros since they received my return situation and keep... 9Th January states they 're still waiting for my refund with no.! Dropped tremendously dropped tremendously is worst online purchase experience!! P.S am waiting... Your review as constructive criticism which helps us improve.Calzedonia customer Satisfaction team have they bothered to get back to original...
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