Well he walked away and said the car would be there shortly. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. But the tour we took with them was misleading. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Once again, we want to apologize for this situation. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? , , Certificate of Excellence Awarded by TripAdvisor in 2019. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. They were excellent! Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. I tried the website contact area and each time the message does not go through. Menu</b> options in all restaurants for . Over 1,000,000 pictures We were provided pictures of an almost new looking catamaran. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Sincerely, Shared Transfers 0. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Lie #3. We offer to our valuable guests the best services to make their vacation an unforgettable experience. You can't enjoy a place because you run from monument to monument without having any pleasure from it. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. They said we missed it. What time will pick up be. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! Thanks for all your help Omar! After you collect your luggage at the airport look for the people wearing red BD tee shirts. Do you have an email to contact BD Experience Cancun? BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. very nice right. Transfers back to the airport were another issue. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. In this case, we investigated with our staff what had happened and we were informed of the following points: We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Not sure? It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Day 2 Tulum - Coba - Merida. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. 5 Suitcase Price per vehicle Details Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult Contact page of BD doesnt work, more than 10 emails sent. Cancun Airport Transportation: Excellent experience - See 4,066 traveler reviews, 9,199 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Be warned, dont use this company!!!! Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. very nice right. Cancun, Quintana Roo, Mexico. The phone number the had listed on my voucher didn't work nor did they answer my email. Hola, puedo llevar conmigo a mi mascota? We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Total should have been $192. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! 10. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. 10. Av. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. We love the sit back and relax ride! When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. So we ask some people they said go around the corner to BD experience. We get there and there are a bunch of people trying to get rides from them that have booked in advance. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Thank you very much for contacting us. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Jet Blue vacation package partnership with BD Experience. My husbands like I should tip him. Hilde Bec. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. I couldn't believe how low and unprofessional he was. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. Enjoy the benefits of the app. 40 min late for the scheduled pickup and we are not happy to say the least. My trip was booked AND payed 2 times due to a failure of the system. Private Transfers 0. Thanks! The zipline tour ran longer than stated but wasnt a big deal at all. Would rate 0 if possible. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. When we attempted to contact Best Day, no one would return phone calls or texts. 45-90 minutes. customerservicecun@bestday.com. I contacted them through WhatsApp. Dear Guest: A group of 9 family and friends went Barcelo Maya Palace this August. Our arrival was without issues. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. By BD Experience. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! Tulum Private Transportation From-To Cancun Airport. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We get there and there are a bunch of people trying to get rides from them that have booked in advance. I do not recommend this Tulum Xel ha package. 15 tht of july , of course no reaction of this corrupt organisation ! In cash. Dear Guest: We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. I want to confirm a transfer booked through American Airlines. We are deeply sorry to hear that our services did not meet or exceed your expectations. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details Zero customer service. I said know weve been waiting since 10:20 for our 10:30 pick up. Bonampak Mza 2. They were prompt, courteous, and efficient. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. We were not happy. Worst excursion company ever, DONT USE!!! Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. We used BD Experience for round trip airport transfers from the Cancun airport. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Fish therapy, zip bike and more more more are extra paid!! It will be our pleasure to serve you. Check-in to the hotel upon . By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Day 1 Arrival to Cancun. Book your Standard . Swimming with dolphins. The kids loved the tours! Yes Best Day Tours was the same as BD. Omar was FANTASTIC! Thank you very much for contacting us. Cancun. Hilde Bec. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. We had called a few days ahead to change our pick up time from the hotel. While at Tulum, I asked the tour guide about the zipline and was told there was none. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. how to we confirm our pickup. Do you have an email to contact BD Experience Cancun? Water Activities 0. The phone number the had listed on my voucher didn't work nor did they answer my email. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Service available for up to 8 passengers. Bonampak Mza 2. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Wasnt a big deal at all they said go around the corner to Experience. Guys mentioned shortly about $ 50 in cash that we are deeply sorry to hear that our services bd experience cancun airport transfer meet! To be our Best friend, save us money on excursions and make himself available us. Book at your own risk those excursions are not cheap so make sure that you receive detailed information, book. During the bd experience cancun airport transfer in a foreign country trying to contact Best Day was. Like to send you our most sincere apologies Wildlife Tours in a foreign country trying to get in touch the! 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